We specialize in helping ophthalmology practices thrive by integrating marketing, sales, operations and compliance strategies tailored to your needs.
WHAT DO WE DO?
Everything from intake forms to messages and talk tracks matter. Ensuring your team has consistent best practices conversation flows can help elevate patient comfort levels, acquistion and retention.
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Whether it be your call center agents, front desk, patient counselors, techs or even your doctors, what they saying and in what sequence matters. They can also vary significantly depending upon the size of your organization.
05 / No-Show Management Solutions
REDUCE CANCELLATIONS AND NO SHOW RATES
High no-show rates can disrupt your practice and hurt your bottom line. We implement low cost patient engagement strategies maximizing the latest AI technology partners. Personalized AI based follow-up systems can significantly reduce cancellations and no shows. Our messaging has beeen tested with thousands of patients. As a resule we not only can help drive the technology but the talk tracks as well.
07 / Competitive Pricing Strategies
STAY PROFITABLE WITHOUT UNDERCUTTING YOUR VALUE.
With competitors lowering their prices and changes in insurance reimbursements, maintaining profitability while delivering top-tier care is a challenge. Our consultants help you position your practice based on value, not just cost, while also creating optimal patients flows to increase the quality of care and reduce costs.
01 / Sales & Marketing Strategy
DRIVE GROWTH WITH TARGETED STRATEGIES.
Our team develops and implements personalized sales and marketing strategies designed to increase patient acquisition and retention. From digital campaigns, print, media and AI, we ensure every touchpoint aligns with your practice’s growth objectives and patient needs.
02 / Call Center Optimization
RETAIN TOP TALENT & IMPROVE PATIENT SATISFACTION.
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High turnover rates in your call center and other key positions can create inefficiencies and damage patient relationships. We provide custom training programs and operational enhancements to retain staff and ensure your team delivers excellent service to every patient, every time. All based on industry best practices benchmarks
03 / Increase patient conversions and sales with tested talk tracks
04 / How to build maximize your referral process
The referral process and any comanaging of patients should be easy. It is also a great opportunity to extend your brand and service levels by having clear and concise rules of engagement. How those relations are fostered and is based upon a variety of factors and must be within compliance guidelines. We have helped develop thousands of referring relationships with our compliant and cost-effective approaches.
06 / Technology Integration Consulting
COST-EFFECTIVE SOLUTIONS FOR MODERN PRACTICES.
Implementing the right technology doesn’t have to be costly or overwhelming. We help you choose and integrate advanced tools—like patient portals, CRM systems, and practice management software—without overextending your budget. Boost your practice's efficiency and patient experience with the right tech stack. We have seen far too many clients try to address these issues with well intended adjunct applications that ultimately can create chaos from a metrics reporting perspective.
08 / HIPAA Compliance Solutions
STAY PROTECTED, STAY COMPLIANT.
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Every patient touchpoint needs to be compliant with HIPAA regulations. We ensure that your practice meets all necessary standards, from patient intake to follow-up communication, so you can focus on delivering care with peace of mind and any co-managing of patients is well within regulatory guidelines
ABOUT US
THE HISTORY
With over 30 years of experience in healthcare and technology, and over a decade dedicated to the ophthalmology sector, Eyecare Chat brings unparalleled knowledge to every practice we work with. Our journey began in consulting for multiple industries, which allowed us to fine-tune our approach which can be adapted to parallel any patient or customer journey from marketing to surgery or a lifetime of services.
Our application of benchmarks specifically within the ophthalmology arena from campaign effectiveness through conversions to any service has helped practices thrive. Whether it be reducing no-shows, staying ahead of competitors, or cost-effectively leveraging cutting-edge technology to deliver exceptional patient care, that is where we excel.
THE VISION
Empowering Ophthalmology Practices to Excel.
Our vision is to be the trusted partner for ophthalmology practices, helping them achieve business growth, operational excellence and an extraordinary patient focused culture.
THE TECHNOLOGY
Innovative Solutions for Modern Practices.
Our extensive background in technology and Ophthalmology has resulted in dozens of technology providers being analyzed and ranked in terms of their value on short and long-term basis depending upon the size and growth strategy of the Ophthalmology practice. We help to identify the most cost-effective technologies to improve patient engagement, streamline operations, and ensure compliance. Most importantly we ensure the reporting capability of anything you use can be directly linked to operational, revenue and patient experience improvement.
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Struggling with cancellations and No-Shows?
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Get expert guidance on growing your ophthalmology practice. Let’s discuss your goals and how we can help you achieve them
